1. Applicability

By placing an order through our website, you agree to these Terms and Conditions. Harper & Logan is a trading style of DGTL-ASPECT. We reserve the right to update these terms at any time without prior notice.

In these Terms and Conditions, “the entrepreneur” means Harper & Logan (DGTL-ASPECT) and “the customer” means the person who places an order. These general terms and conditions apply to every offer by the entrepreneur and every concluded distance contract. Before the agreement is finalized, the terms are made available electronically or otherwise.

2. Product Information

We make every effort to display our products, materials, and colors as accurately as possible. However, actual colors may vary slightly due to individual screen and monitor settings. Minor typographical errors or inaccuracies are reserved. Product images are for illustrative purposes only.

3. Ordering and Payment

The offer clearly specifies total costs, including shipping fees, customs duties, and any additional charges collected by the postal or courier service.

Orders are officially confirmed once full payment has been successfully received. We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Maestro. Available payment methods are securely displayed at checkout.

Order Cancellations: Because orders are processed through an automated fulfillment system, cancellation requests can only be accepted within 1 hour of order placement. After this 1-hour window, the order will have already entered automated processing and cannot be cancelled or modified. Cancellation requests must be submitted in writing to info@harper-logan.com.

4. Processing and Delivery

• Processing time: 1–3 business days.
• Estimated delivery time: 10–20 business days, depending on your location.
• Fulfillment: To offer a global curated collection, orders are fulfilled by our trusted international partners and shipped directly to your provided delivery address.
• Import terms: Orders are shipped under terms that make the customer the recipient and responsible party for any import-related processes. The entrepreneur ensures that products are dispatched in compliance with international shipping regulations but bears no responsibility for delays or issues arising during customs clearance. Any failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund of the order.
• Delays: Delivery may occasionally be delayed during peak holiday seasons, severe weather, or due to local customs clearance procedures.

5. Returns, Cancellations, and Refunds

We want you to be completely satisfied with your purchase. Our return window is 30 days from the date of delivery.

• Acceptance of Delivery: As orders cannot be cancelled after the 1-hour window described in Section 3, the customer is required to accept delivery of the package upon arrival. Refused deliveries do not constitute a valid return and will not be eligible for a refund unless returned in accordance with the process below.
• Return Process: To initiate a return, customers must first contact our customer support team at info@harper-logan.com to receive the correct return authorization and documentation.
• Return Address: Please note that returns must be shipped directly to our designated central international fulfillment warehouse located in China. Returns sent without prior authorization or to any other address cannot be processed. The customer is responsible for shipping the item(s) back to this address.
• Return Costs: The full cost of return shipping, including any applicable customs duties, import/export fees, or local postal charges, is entirely the customer's responsibility. We highly recommend using a trackable shipping method, as we cannot issue refunds for items lost in transit.
• Condition: Returned items must be unused, unwashed, and in their original packaging.

6. Liability

Harper & Logan (DGTL-ASPECT) is not liable for loss, theft, or damage during shipping once transit tracking confirms successful delivery to the shipping address provided by the customer. Customers are responsible for ensuring their delivery details are entirely correct at the time of ordering. Address corrections must be reported to our support team within 24 hours of placing the order, in line with the automated processing window described in Section 3.

7. Customs, Import Duties, and VAT Liability

7.1 All goods offered and sold through this website are shipped under the delivery term Delivered At Place (DAP), formerly known as Delivered Duty Unpaid (DDU), as defined under the Incoterms® 2020, with import duties and taxes unpaid. This means that the customer is solely and fully responsible for all costs and obligations arising from the importation of the goods into the destination country.

7.2 Such obligations include, but are not limited to:

• (a) payment of import duties, value-added tax (VAT) or goods and services tax (GST), and other taxes or levies applicable at the point of entry;
• (b) customs clearance costs, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and
• (c) compliance with local laws, product regulations, restrictions, and required certifications in the country of delivery.

7.3 The seller (referred to as “the entrepreneur”) does not act as the importer of record for any order; the customer acts as the importer. Legal title and responsibility for the goods transfer to the customer upon shipment. The entrepreneur is not liable for any delays, seizures, refusals, or fines arising from the customer’s failure to comply with applicable import laws or settle required fees.

7.4 The entrepreneur provides the necessary commercial documentation for international shipment (including, where required, a pro forma or commercial invoice, product description, and declared value). However, the entrepreneur does not guarantee that the documentation or goods will meet specific regulatory or technical import requirements in the country of destination. The customer is solely responsible for verifying whether the ordered goods are permitted for import, restricted, or require special permits or licenses.

7.5 The customer agrees to indemnify and hold the entrepreneur harmless from any financial consequences, claims, penalties, or charges imposed by customs authorities or third parties as a result of the customer’s non-compliance with applicable import regulations.

7.6 It is strongly advised that customers contact their local customs authority or consult relevant import guidelines prior to placing an order, to avoid any unexpected charges, delays, or refusals at the border.

8. CESOP Compliance

From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) as per EU regulations. The entrepreneur complies with these regulations, which may impact the monitoring and reporting of payments.

9. Intellectual Property

All content displayed on this website, including texts, product descriptions, custom graphics, images, and logos, is the exclusive intellectual property of Harper & Logan (DGTL-ASPECT) and may not be reproduced, copied, or used without our prior written permission.

10. Complaints and Dispute Resolution

Customer satisfaction is our highest priority. Complaints can be submitted in writing via our online contact form or by emailing info@harper-logan.com. We aim to respond and provide a fair resolution within 5 business days.

11. Applicable Law

These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court in the Netherlands.