1. Applicability

By placing an order through our website, you agree to these Terms and Conditions. Harper & Logan is a trading style of DGTL-ASPECT. We reserve the right to update these terms at any time without prior notice.

2. Product Information

We make every effort to display our products, materials, and colors as accurately as possible. However, actual colors may vary slightly due to individual screen and monitor settings. Minor typographical errors or inaccuracies are reserved. Product images are for illustrative purposes only.

3. Ordering and Payment

Orders are officially confirmed once full payment has been successfully received. We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Maestro. Available payment methods are securely displayed at checkout.

4. Processing and Delivery

• Processing time: 1–3 business days.
• Estimated delivery time: 10–20 business days, depending on your location.
• Fulfillment: To offer a global curated collection, orders are fulfilled by our trusted international partners and shipped directly to your provided delivery address.
• Delays: Delivery may occasionally be delayed during peak holiday seasons, severe weather, or due to local customs clearance procedures.

5. Returns, Cancellations, and Refunds

We want you to be completely satisfied with your purchase. Our return window is 30 days from the date of delivery.

• Return Process: To initiate a return, customers must first contact our customer support team at info@harper-logan.com to receive the correct return authorization and documentation.
• Return Address: Please note that returns must be shipped directly to our designated central international fulfillment warehouse located in China. Returns sent without prior authorization or to any other address cannot be processed.
• Return Costs: The full cost of return shipping, including any applicable customs duties, import/export fees, or local postal charges, is entirely the customer's responsibility. We highly recommend using a trackable shipping method, as we cannot issue refunds for items lost in transit.
• Condition: Returned items must be unused, unwashed, and in their original packaging.

6. Liability

Harper & Logan (DGTL-ASPECT) is not liable for loss, theft, or damage during shipping once transit tracking confirms successful delivery to the shipping address provided by the customer. Customers are responsible for ensuring their delivery details are entirely correct at the time of ordering. Address corrections must be reported to our support team within 24 hours of placing the order.

7. Customs, Duties, and Import Taxes

Since orders may be dispatched from our international fulfillment hubs, local import duties, customs fees, or regional taxes may apply depending on your destination country. These additional charges are the sole responsibility of the customer. Harper & Logan has no control over these government fees or associated customs inspection delays.

8. Intellectual Property

All content displayed on this website, including texts, product descriptions, custom graphics, images, and logos, is the exclusive intellectual property of Harper & Logan (DGTL-ASPECT) and may not be reproduced, copied, or used without our prior written permission.

9. Complaints and Dispute Resolution

Customer satisfaction is our highest priority. Complaints can be submitted in writing via our online contact form or by emailing info@harper-logan.com. We aim to respond and provide a fair resolution within 5 business days.

10. Applicable Law

These terms and conditions are governed by the laws of the Province of British Columbia, Canada, in alignment with our local operations and customer-facing support. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of British Columbia.