PAYMENT POLICY

Secure Checkout

At Hazel's Copper, we offer several secure, fast, and fully encrypted payment methods to make your checkout experience as smooth and convenient as possible. All transactions are processed with the highest level of digital security.

Currency Information

All prices displayed on our store are listed in Canadian Dollars (CAD). Your payment method will be charged in AUD. If you are purchasing from outside Canada, your card issuer may apply currency conversion rates or international fees which are outside of our control.

Payment Security & Encryption

Your security is our top priority. Every transaction on our store is processed through a fully secure, SSL-encrypted connection. This ensures your private and financial data is kept completely safe from unauthorized access.

Hazel's Copper does not store, see, or have access to your credit card details or bank account information on our servers. All transaction processing is handled securely by world-leading, certified third-party payment providers, including Shopify Payments.

Payment Processing

To prevent fraud and ensure rapid shipping, orders are only officially confirmed and processed once full payment has been successfully completed and authorized by your card issuer or payment provider.

Refunds & Cancellations

If you are entitled to a refund—whether due to an approved cancellation or a return made within our 30-day money-back guarantee—the corresponding amount will be credited back to your original payment method.

Please allow up to 14 business days for the funds to reflect in your account, depending on your bank or credit card processor. For more details on returns, please consult our full Return Policy.

Payment Questions?

Do you have any questions regarding a charge, payment failure, or checkout security? Reach out to our dedicated support team via info@harper-logan.com  — we're available Monday–Friday, 9:00 AM – 6:00 PM (AEST) and Saturday–Sunday, 10:00 AM – 5:00 PM (AEST).

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